📋 1. RETURN POLICY OVERVIEW & ELIGIBILITY

To be eligible for a return, your item must be in its original condition and in a resalable condition — returned with all accessories, tags, and instruction manuals, and showing no signs of use beyond what is necessary to inspect it. The sections below set out how this general standard applies in different regions and situations.

Change-of-Mind Returns: If you simply change your mind (e.g., no longer wanted, wrong color/model, or wrong size), the item must still meet the resalable condition requirements above. Return shipping costs for change-of-mind returns are the responsibility of the customer, unless otherwise stated in this policy.

🇺🇸 1A. UNITED STATES + GENERAL POLICY

We want you to shop with confidence. You may return your item within 30 days of delivery for a refund or exchange.

• Condition: Items must be returned in their original condition and in resalable packaging.
• Restocking Fee: Opened electronics are subject to a 15% restocking fee, which will be deducted from your refund. This fee does not apply to defective or incorrect items.
• Refund: Refund processed within 5 business days of receiving the return. Any applicable return label cost will be deducted.
• Return Shipping: The customer is responsible for the direct cost of return shipping. Where applicable, we may arrange a return label on your behalf; the cost of the label will be deducted from your refund.

🇪🇺 1B. EUROPEAN UNION (EU CONSUMER LAW)

In accordance with EU consumer law, you have a statutory 14-day right of withdrawal from the day you receive your order, without giving any reason. EU customers are also covered by our standard 30-day return window, which exceeds the 14-day statutory minimum.

• Refund: We will refund the purchase price (including standard delivery costs) within 14 days of receiving the return, less any applicable return label cost.
• Return Shipping: The customer is responsible for the direct cost of returning the goods. Where applicable, we may arrange a return label on your behalf; the cost of the label will be deducted from your refund.
• Return Address: Returns must be sent to the address we provide after you contact us. Do not use the address on the original package.

👉 For full details, please refer to No. 10 EU Cooling-Off Period – Full Terms below.

📩 2. THE RETURN PROCESS

Step 1: Submit Your Request

Contact our support team at iiiseries@outlook.com. To help us locate your order, please reply directly to your order confirmation email, or contact us with your order number and the email address used when placing the order, or a screenshot of your order confirmation email.

For general inquiries about our return process, you are also welcome to reach out to us via Website Inbox, Facebook Messenger or WhatsApp before sending an email.

Step 2: Receive Return Instructions & Ship

Once we have reviewed your request, we will reply via email with the return instructions and the designated return address. Please follow the instructions provided in the email to proceed with your return. You may ship the item back using any carrier of your choice.

Step 3: Provide Tracking

After dispatching your package, please email us the tracking number. This allows us to locate your package and submit the return record to our warehouse for faster inspection and refund processing.

📦 3. MULTIPLE ITEM ORDERS & MULTI-PACKAGE SHIPMENTS

Orders containing multiple products may be fulfilled across different regional logistics centers (including US domestic fulfillment centers and international transit hubs) and dispatched in separate packages under independent tracking numbers. Return requests and physical inspections are therefore handled strictly on an individual item basis.

Regional Inventory Allocation

Due to localized inventory distribution, items within the same order may require return clearance to different designated warehouse facilities. Customers must secure the correct return authorization and address for each specific product prior to shipping.

Consignment Consolidation Policy

Routing Verification

Packages received at an incorrect facility or containing unauthorized mixed items cannot be categorized by our automated sorting system, rendering the return void and ineligible for refund credit.

😔 4. WHAT IF MY ITEM ARRIVES DAMAGED, DEFECTIVE, OR MISSING SOMETHING?

We're so sorry if your item arrives less than perfect! We know how disappointing that can be. 😔 Please don't worry – we're here to make it right! 💪

If your item is damaged, defective, or missing something upon arrival:

• 📧 Contact us immediately within 7 days of receiving your package at iiiseries@outlook.com.
• Provide the following in your email:
  • Your order number
  • A clear photo or video of the damage, defect, or missing item (this helps us process your claim faster! 📸)
  • A photo of the outer package label (so we can trace the shipment)
  • A brief description of the issue

We will review your case and get back to you within 1-2 business days. Depending on your case, this may include:

• ✨ Sending you a free replacement (Recommended)
• 📦 Sending you the missing item or accessory at no extra cost (where possible)
• 💳 Issuing a full refund to your original payment method (return required)

😕 4A. WHAT IF I RECEIVED THE WRONG ITEM?

Oh no! We're so sorry if what you received doesn't match what you ordered! 😔 Please don't worry — we'll make it right! 💪

This includes:

• Wrong product or model
• Wrong color
• Item that doesn't match the listing description

📧 Contact us within 7 days of receiving your package at iiiseries@outlook.com with:

• Your order number
• A clear photo of all the items you received
• A photo of the outer package label (so we can trace the shipment)
• A brief description of the issue

🔍 4B. WHAT IF MY PACKAGE IS MISSING OR LOST IN TRANSIT?

We understand how frustrating it can be when a package goes missing. Here's what to do:

📬 Tracking shows "Delivered" but you haven't received it?

• 📧 Contact us within 7 days of the delivery date at iiiseries@outlook.com
• 🔎 Check with your neighbors or family members who may have accepted the package
• 📞 Contact your local post office or carrier with your tracking number and ask them to open an investigation. Please keep the case number for your records.

🚚 Tracking shows "In Transit" for more than 7 days?

• Please reach out to us with your order number and tracking number, and we will look into it with the carrier.
• If the carrier confirms that the package is lost in transit, we will arrange a free replacement (recommended) or a full refund.

Please don't worry — we're here to help, and we will get back to you within 1-2 business days.

📌 5. PACKAGING NOTICE

Our products are carefully checked and securely packed before dispatch. However, sometimes the outer packaging (such as the box or plastic seal) may get slightly dented or creased during transit.

Minor transit wear to the outer packaging is normal and does not mean the item is damaged. A dented or creased outer box alone does not qualify as a damaged item for return or refund purposes.

🔄 6. EXCHANGES

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund within 30 days of receiving it and place a new order separately for the replacement item.

🚀 This is the fastest way to receive your new item — your replacement will ship out immediately with your new order, without having to wait for your return to reach us first!

Here's how it works:

• 1. Request a return – Follow No. 2 THE RETURN PROCESS (Step 1 and Step 2 above) to request a return and obtain our designated return address.
• 2. Return the original item – Ship the item back to us using the address we provide.
• 3. Place a new order – While your return is in transit, simply place a new order for the item you want. 🛒
• 4. Receive your refund – Once we receive and inspect your returned item, and confirm it meets our resalable condition requirements (see No. 1), we will issue a full refund to your original payment method. 💰

Return shipping costs for change-of-mind returns are the responsibility of the customer, as set out in No. 1A (United States + General Policy) / 1B (European Union).

If your item arrived damaged, defective, or incorrect, please refer to No. 4 (Damaged, Defective, or Missing Items) / 4A (Wrong Item) instead — once the issue is confirmed, we will cover the return shipping costs.

If you need any assistance with placing your new order, just contact us — we're happy to help! 😊

🚫 7. EXCEPTIONS / NON-RETURNABLE ITEMS

The following items cannot be returned for change-of-mind:

• 🌸 Perishable goods (such as food, flowers, or plants)
• 🎨 Custom products (such as special orders or personalized items)
• 🧴 Personal care goods (such as beauty products)
• ⚠️ Hazardous materials, flammable liquids, or gases
• 🏷️ Final Sale Items – Items explicitly marked as "Final Sale" cannot be returned or exchanged. All sales are final. (However, if a Final Sale item arrives damaged or defective, please contact us within 7 days and we'll make it right! 😊)
• 🎁 Gift cards (code amounts are non-refundable)
• 🛍️ Proxy Purchase Items – Items sourced through our proxy purchase service are acquired specifically to fulfil your order. Change-of-mind returns are not applicable to these items. However, damaged, defective, or incorrect items remain fully covered under No. 4 (Damaged Items) and No. 4A (Wrong Item).

If you have any questions about whether your item is eligible, please contact us — we're happy to clarify! 😊

💰 8. REFUNDS

We will notify you once we've received and inspected your return, and let you know whether your refund has been approved or not.

If approved, you'll be automatically refunded to your original payment method within 5-7 business days. Please remember that it may take some additional time for your bank or credit card company to process and post the refund.

🏷️ 9. DISCOUNT CODES – GENERAL POLICY

1. Valid and expired discount codes

Discount codes are valid only for the time period specified at the time of issue. Expired discount codes cannot be extended, reactivated, or exchanged for cash or store credit.

2. Minimum order requirements

If a discount code requires a minimum order value, this applies to the subtotal before shipping and taxes. If the subtotal falls below the minimum after discounts, the discount code will not apply.

3. Combining discount codes

Only one discount code can be used per order, unless otherwise stated. Discount codes cannot be combined with other promotions, bundle deals, or bulk discounts unless explicitly permitted.

4. Refunds and returns

If you return an item and a discount code was applied to your original order, the discount amount will not be refunded — the refund is based on the amount you actually paid. However, your discount opportunity doesn't have to end here! We will issue a new discount code for your next purchase after your return is confirmed.

5. Cancelled orders

If your order is cancelled before it ships, the discount code used will become invalid. Reuse of the same discount code is not guaranteed, as it depends on the code's usage limits and system status. If you wish to place a new order following a cancellation and would like to use a discount, please contact our support team — we will review your case and assist you where possible.

6. How it works for returns

• 1. Complete your return – Once your return is confirmed and processed, we will send you a new discount code via email.
• 2. Use it for your next order – The new code will be valid for 30 days from the date of issue.
• 3. Contact us if you have questions – If you haven't received your new code within 5 business days of your return being confirmed, just reach out to us and we'll sort it out.

7. General notes

• Discount codes are non-transferable and cannot be exchanged for cash.
• We reserve the right to cancel or modify discount codes at any time without prior notice.
• Discount codes cannot be applied to previous orders.

🇪🇺 10. EU COOLING-OFF PERIOD – FULL TERMS

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without justification.

Return conditions:

You may inspect the item as you would in a physical store. This means you can open the packaging, touch, and try on the item. However, to be eligible for a full refund, the item must be returned in a condition that allows us to resell it — it should not show signs of excessive use, significant soiling, or damage beyond normal handling. For full return condition requirements, please refer to No. 1 Return Eligibility above.

Return shipping costs:

For returns made under the 14-day cooling-off period, the return shipping cost is borne by the customer. This is in line with EU consumer protection regulations. This also applies if you choose to return an item to place a new order (exchange).

When we cover return shipping:

We will cover the return shipping cost only if:

• You received a defective item or wrong item that was defective upon arrival (not damaged during use). Please notify us within 7 days of delivery. Please refer to No. 4 (Damaged Items) and No. 4A (Wrong Item) above for more details.

How to start a return:

To start a return, please refer to No. 2 (The Return Process) above for the return instructions.

Deduction for diminished value:

You are only liable for any diminished value of the goods if the handling goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods. If the item is returned in a significantly soiled, damaged, or excessively used condition, we may deduct an amount from your refund to reflect the loss in value. The assessment of the condition of returned items and any potential depreciation is at our discretion. Any deduction will be clearly explained before we process your refund.

Discount codes:

If a discount code was applied to your order, the discount amount will not be refunded. However, we will issue a new discount code for your next purchase after your return is confirmed. For full details, please refer to No. 9 Discount Codes – General Policy above.

Non-returnable items (hygiene exception):

For health protection and hygiene reasons, we cannot accept returns on sealed products (such as yoga mats or other intimate fitness items) if the protective seal has been removed or broken after delivery. This does not affect your statutory rights if the product is faulty or not as described.

📝 11. POLICY UPDATES

We may update this Return and Refund Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We reserve the right to modify, amend, or replace this policy at any time without prior notice. The version published on this page at the time of your order is the version that applies to that order. We encourage you to review this page periodically — the "Last Updated" date at the top of this page indicates when this policy was last revised.

Nothing in this policy limits or excludes any rights you have under applicable consumer protection law. If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

📬 12. CONTACT US

Thank you for taking the time to read through our policy — we know it's a bit long, but we've put a lot of care into creating it. We believe in being transparent and fair with our customers, and we want every detail to be clear.

Your experience matters to us above all else. With years of experience running stores on Amazon and other platforms, we truly understand the considerations and concerns that come with online shopping. We're here to listen, to help, and to find solutions that work for you — whether it's a return, an exchange, or just a question.

If you have any questions, concerns, or need assistance, please don't hesitate to reach out — we're here to help! 💬

We're always happy to help and will get back to you as soon as possible.

Thank you for your support! 💙